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Service Level

  Description of Service

On-site

Level 3

  General computing issues including installation, problem diagnosis, and how-to.

On-site

Level 2

  Business environment issues including connectivity, configuration and advanced problem resolution.

On-site

Level 1

 

Emergency support

 
 



* Please note that there is a 1 hour minimum billable time for all levels of support. Please contact us for current rates. Rates are based on common daily problems. Due to unique problems and environments, billing may vary. Please inquire about our rates upon evaluation of support.

 
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